Shipping & Returns

SHIPPING

We are pleased to offer free standard ground shipping for all orders over $250 throughout the continental US via USPS or UPS. You may expedite your order for an additional cost at checkout.
All orders will be shipped from San Diego, CA.

Local delivery/pickup is available at no charge.

Please email us: Customerservice@nicolefranktwe.com.

RETURNS

• Use the prepaid return label and original box/envelope to return items
• Items must be sent back withing 14days of your original purchase
• All items must be received in their original condition with labels attached
• Items cannot be returned if worn, washed or damaged
• Upon receipt of items, refunds will be made to your original form of payment within 10 business days

EXCHANGES

• Exchanges will be processed as a new order
• Simply return your items in their original condition and place a new order
• Upon receipt of items, refunds will be made to your original form of payment within 10 business days

INTERNATIONAL ORDERS

Please feel free to reach out to us for any inquiries about placing an order, returning your items/ exchanges.

You can contact us at Customerservice@nicolefranktwe.com and we will be happy to assist you.