Shipping & Returns
All orders (US) over $250 ship free!
We've done our best to provide you with a high quality product that will meet the demands of your busy and active lifestyle. If for any reason you are unsatisfied with your purchase, we gladly accept returns and exchanges.
Returns & Exchanges:
Returns and exchanges within the US are free. In order to be eligible for a refund, items must be sent back within 14 days of your original purchase and all garments must be received in their original condition with hangtags and labels attached. Please note that a refund will not be processed if the item is returned worn, washed, or damaged.
Process for returning/exchanging an item within the United States:
Simply place the items back in their original packaging and apply the prepaid shipping label provided to the outside of the package. Deliver the package to your local FedEx drop off location to initiate your return. Once we receive the package, refunds will be made to your original form of payment. If an exchange is requested, your new item will be sent out immediately and you will be notified via email with a new tracking number.
International Returns & Exchanges:
Unfortunately, we are unable to supply a prepaid shipping label with international orders, therefore International customers will be responsible for any shipping fees incurred during the process. To begin an international return or exchange, you can contact us at CustomerService@NicoleFrankTWE.com and we'll be happy to assist you.